This page contains helpful information for Groves Residents about various things that people have said they have problems with. If you would like a particular topic included, please send an email.
- Setting up an account with Manchester City Council. Needed for some online services.
- Disposing of large unwanted items.
- Reporting dumped rubbish and fly-tipping.
- How to get a free resident's parking permit.
- How to get help with the Council's Online Services. A number to call.
Some online services require you to have an account. This is useful for getting a personal and speedier response and for receiving updates on services you request. Start by clicking here. Here is a picture of the page:
Fill in your details and click 'Register'. You will see the page below next.
Watch out for the email to activate your account. You will need a password. Please make a note of your password so you can use it to log in next time you go to the Council website. The sign in page looks like the picture below. Fill in your email address (the one you used to set up the account). Fill in your password. And click 'Sign in'.
Signing in will take you to this page.
Got a new sofa? Need to get rid of the old one? The Council has a large item disposal service, which you are entitled to use FREE for up to 3 items once a year. Extra items or further collections cost £27 for 1-3 items and £54 for 4-6 items. This is legal (no fly-tipping fines) and good for the environment.
You can also use this service if you have contaminated recycling bins that the bin collection people will not take. The bin or bins will be taken away, emptied and returned (each bin counts as one item).
To use this service go to this page online. Read through the information, then click on 'Order Your Collection'.
You will need an account. This is to ensure only Manchester residents use the service.
OR... Maybe someone else could use your item. If it is in good condition, some local charities will collect it. These include: The Mustard Tree, British Heart Foundation, St Ann's Hospice Ardwick Furniture Shop, Tree of Life Centre. A further option is the Freecvcle website.
You can also use this service if you have contaminated recycling bins that the bin collection people will not take. The bin or bins will be taken away, emptied and returned (each bin counts as one item).
To use this service go to this page online. Read through the information, then click on 'Order Your Collection'.
You will need an account. This is to ensure only Manchester residents use the service.
OR... Maybe someone else could use your item. If it is in good condition, some local charities will collect it. These include: The Mustard Tree, British Heart Foundation, St Ann's Hospice Ardwick Furniture Shop, Tree of Life Centre. A further option is the Freecvcle website.
Dumping rubbish or fly-tipping is illegal and dangerous. It makes our streets and alleys look awful and is a health hazard that can cause injury and can attract rats. It is important to report dumped rubbish so it can be removed. If you can provide evidence of who did the dumping or tipping you can help the Council to catch them and issue a fine. Illegal dumping can also be a breach of tenancy agreements.
To report dumped rubbish go to this page. You do not need to sign in unless you are also providing evidence of who did it. Read through the information then click 'Begin this form'.
To report dumped rubbish go to this page. You do not need to sign in unless you are also providing evidence of who did it. Read through the information then click 'Begin this form'.
- The next page will ask: Where is the Rubbish? You can put a pin on a map and describe the location. Click next.
- This pages asks: What has been dumped? Two options: 1. General household waste. 2. Large electrical items and white goods. Click next.
- If you selected 'General household waste', the next page asks: What type of household waste is it? Click next.
- This pages asks: How much rubbish is there?
- Nearly finished! If you want you can answer some questions to help improve the service. Click next.
- This final page asks if you would like an email receipt and lists the details you have supplied. Click 'Submit form' to finish.
1. Click here to go to the web page to apply for or renew a permit. This will take you to a login page. If you do not have an account you will need to register (this is a separate account to your Manchester City Council one). Please note the things you will need to have ready for your application. You can take pictures of these with your phone:
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3. On the Confirmation page you will be told if your application is successful and that an email to confirm will be sent. Look out for this as it is your proof. It might be good to take a screen-shot or photo of this page as extra proof in case there is a problem with the email.
If you're reading this, you must be online! However, many Council services can only be accessed in this way. They do try to make these processes as easy as possible, but some of the online application forms (like the one for Parking Permits) can still be difficult for some people. These can be people who do not have a device with which to go online, or are elderly, or do not have English as a first language or have disabilities that prevent them from being able to use a computer. If you know someone in this position, you or they can ring this Free Council Helpline: 0800 234 6123. Say you are asking for help with using online services.